frequently asked questions
Can I modify or cancel my order?
Absolutely, we understand that things change. You can modify or cancel your order within 12 hours, as long as we haven’t started crafting or customizing it yet. Just Contact us with your order number, and we’ll take care of the rest.
Do you offer custom orders?
Yes, we offer a selection of items with personalized tags. For something extra special like group orders, event favors, or custom gift boxes feel free to reach out. We’d love to hear your ideas and create something just right
How long does it take for my order to ship?
Each order is lovingly packed within 2 to 4 business days.
Delivery times vary depending on your region, but we always choose the most efficient and cost-effective carrier available.
How much does shipping cost?
Shipping is calculated at checkout based on your location. We do our best to keep it fair and transparent.
Do you ship internationally?
We ship paper goods (including coloring cards) to Canada and the U.S.
Food items are available for shipping within Canada only.
Will I receive tracking info?
Yes. Once your order is on its way, we’ll email you a tracking number so you can follow its journey.
Can I change my personalization text after placing the order?
Yes, as long as we haven’t started production yet. We’re happy to include one revision. Further changes may be subject to an additional fee.
What if I made a typo in the name?
Don’t worry, it happens!
We’ll email you a preview so you can double-check the details. Once the design is approved (or printed), we won’t be able to redo it for free, so please take a moment to review everything carefully.
What should I do if I receive a damaged item?
We’re so sorry this happened.
To help us make things right, please contact us within 3 days of delivery, and we’ll be happy to assist you.
What payment methods do you accept?
We accept major credit cards, as well as secure payment options such as Shopify Payments.
Is my payment secure?
Yes, absolutely. Our site uses SSL encryption to protect your information, and all payments are processed securely through trusted platforms.
